Internal Operations Software
A fleshed-out interface to fully represent the company’s vision and to make the HR tasks easier to follow up.
Responsibilities
- Heuristic review
- Benchmarking
- User research
- Persona creation
- Wireframing (LF & HF)
- User stories
The story
The current internal operations software was not enough to manage and plan human resources processes, it didn’t bring enough statistical information, employees documentation, productivity key points and timely notifications on special circumstances. The high learning curve to use that platform and its non-intuitive interface represented a barrier to its users.
The way to follow up the recruitment of candidates and get their profile info was vulnerable to errors, because of its manual typing factor, and made it hard to get data about the efficiency of that process. While those were circumstances that affected globally the company, the project focused on Mexico. The work hours registration process required a test run of operations app (MVP) and more insight from higher ranks to be approved.
My role in the project
Worked alongside the creative team and developers, creating a consistent experience for users browsing corporate websites. Focused primarily on mockups for the interface and the different journey maps for each task the potential customer needs to accomplish.
- Defined the UX strategy for internal software and conduct the design solutions based on business goals, user needs, product scope and design thinking.
- Participated in various aspects of the design process (research, ideation and design).
- Worked with development and marketing teams on decision making related to UX/UI guidelines and best practices for the company
- Wireframe design of user interfaces, interactions, and architecture.
- Responsible for transforming user feedback into wireframes, journey maps and visual design models that can be digested into sprints.
- Manage multiple projects from concept to completion.
- Present and effectively communicate concepts to internal and external clients.
- Reviewed existing and proposed products.
- Coaching development personnel so they can deliver a feasible UX solution to a specific client’s need
Project’s highlights
Outdated UI
Long story short, the software the company was using for HR and other internal operations, had not been updated in around 8 years. Neither the functionality nor user interface design reflected at all the brand’s vision and values.
The overall experience was tedious and annoying at times; manual and repetitive tasks were implemented. A feasible solution was presented having in mind the brand’s guidelines and at the same time, keeping already established conventions in other marketing deliverables, for example, the corporate website look and feel or the dominant usage of white.
New vacations/time-off features
HR managers struggled a lot while making reports. For example, if someone wanted to follow up the vacations taken by an employee, the info was dispersed in several emails and entries in the internal software, neither allowed to get comprehensive statistics. In the new version, we presented a half-yearly report, exporting options, and a color-based indicator of what type of entry is, while keeping the detailed reports.
Mockups
Journey maps
More case studies
So far so good? If you want to know more about me, you can download my resume or my portfolio.